Privacy Policy

1. Information we collect

We collect information you provide directly, information collected automatically when you use the Services, and (where applicable) information from your organization (for example, if your employer or lender administrator created your account).

1.1 Information you provide

• Account information (such as name, email address, phone number, role, and organization details).
• Customer and loan information you enter (such as borrower details, loan terms, payments, and notes) when using the Services.
• Documents and images you upload (e.g., KYC/ID documents).
• Support requests and other communications with us.

1.2 Information collected automatically

• Device and app data (such as device type, OS, browser type, app version, language, and crash logs).
• Usage data (such as pages/screens viewed, actions taken, and timestamps).
• Approximate location information derived from IP address (for security and fraud prevention).

2. App permissions and sensitive data

Depending on your use, the mobile app may request access to certain device features to provide core functionality:

• Camera: to capture and upload documents/photos related to customers and loans.
• Photos/Storage: to upload files you choose from your device and to download/export reports where supported.
• Notifications: to send you operational updates (e.g., reminders, status changes) if enabled.

We do not access these features without your action and permission, and you can control permissions in your device settings. If you disable certain permissions, some features may not work.

3. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, maintain preferences, help secure the Services, and understand usage trends. You can control cookies through your browser settings.

4. How we use information

• Provide, maintain, and improve the Services.
• Authenticate users and secure accounts.
• Process transactions and generate schedules, reports, and exports.
• Communicate with you about updates, security, and support requests.
• Detect, prevent, and investigate fraud or abuse.
• Comply with legal obligations.

5. How we share information

We do not sell your personal information. We may share information:

• Within your organization: with authorized users in the same organization (e.g., admins, supervisors) to operate the Services.
• With service providers: who help us run the Services (e.g., hosting, analytics, error monitoring) under contractual confidentiality obligations.
• For legal and safety reasons: if required by law or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

6. Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Organizations may control retention for customer and loan records according to their policies and applicable law.

7. Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your choices

• You may update certain account details in your profile (where available).
• You can control device permissions (camera, storage, notifications) in your device settings.
• You can control cookies via browser settings (web).

9. Children’s privacy

The Services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.

10. International data transfers

If you access the Services from outside the country where our servers are located, your information may be transferred across borders. We take steps to protect information consistent with this Privacy Policy and applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date above.

12. Contact us

If you have questions or requests regarding privacy, contact us at support@lendermate.com.